top of page

What To Do If Your Loved One Is In A Locked Facility During A Pandemic

Updated: Mar 9, 2021

The Coronavirus (COVID-19) has changed the way we live. From how we work to how we communicate, we are all trying to navigate change and find our new normal. For families with loved ones in nursing and assisted living homes, memory care facilities, or hospitals, this has been a particularly challenging time. Finding new ways to stay connected and continuing to provide love, care and safety takes an emotional toll—both on the caregiver and their loved one.

Recently, an attorney stood outside a nursing facility’s front door to assist a resident with the notarization of a document. Her daughter stood beside him. It was the first time mother and daughter had seen each other in weeks. After fond goodbyes, the door closed, and he remained outside with the daughter to notarize additional documents. He glimpsed at the window behind him and discovered mom, looking at her daughter with love and longing. Instead of returning to her room, she lingered to see her daughter a few more minutes. This brief and bittersweet interaction was the highlight of their day. It may be only one example of what is happening during these unprecedented times, but it is occurring more often than ever before.

Now more than ever, staying connected to the people we love is critical. Across the country, and in our own community, visitor restrictions and social distancing protocols have been put in place to protect the health of this population. Adults ages 65 and older are among the most vulnerable populations at high risk for contracting COVID-19. According to the CDC, 8 out of 10 deaths reported in the U.S. have been in adults age 65 old and older. That statistic alone is enough to cause worry.

It’s natural to be concerned for the older adults in your family. Social isolation can lead to a greater increase in symptoms of depression and anxiety. And the sad reality is that individuals of all ages are dying from this disease. However, there are several actions you can take to ensure your loved one is protected and cared for—and manage your own worry—during these challenging times:

Update Estate Planning & Health Care Documents

This is especially imperative for not only your loved one but also your own estate plan and living will if your health is compromised and you can no longer care for your loved one or pass away. Health care and financial powers of attorneyare particularly important. Who will make medical or financial decisions for you if you cannot? And who is the backup ifyour agent is unavailable due to their own health problems or need to self-quarantine?

Chat Virtually

If your loved one has access to a mobile phone, tablet or computer, they can benefit from seeing you and hearing your voice. Platforms such as FaceTime, Zoom and Skype are popular and easy to use. Check with staff at the care community for their availability to assist your loved one.

Create a Care Package

Drop off a care package for your loved including some of their favorite things. Avoid homemade food as everything needs to be wiped off at the door. Be sure to check with the facility before putting the package together as there may be restrictions.

Engage Their Minds

Provide your loved one with puzzles, Sudoku, crosswords, word searches, adult coloring books, playing cards, magazine subscriptions, and craft supplies to keep their minds engaged.

Show Your Love

Send flowers. Send cards. Write sidewalk chalk messages outside their facility. Visit them at their window. Paint or decorate their window if the facility will allow.

Music for the Soul

Load some of your loved one’s favorite music on an MP3 player, share a playlist through iTunes or Spotify, or drop off some CDs.

Acts of Kindness

Show your appreciation for the staff at your loved one’s facility. Donate cleaning supplies. Drop off goody bags. Send a card or wrapped candy bars. Buy lunch.

Most of all, hang in there! This is a new path on the elder care journey, and one that can be successfully navigated through creativity, kindness, and perseverance. If you or your loved one is in need of caregiving resources, respite care, mental health or general guidance, contact the social worker or case manager of your loved one's facility or call Mental Health America.

Our office is available to work with you on any area of planning for you and your loved one. Please contact us today at (615) 989-7054 or

About the Company:

Mason & Associates, formerly known as Heritage Law Group, PLLC, is a boutique Estate Planning and Elder Law firm assisting residents in Tennessee and Kentucky, with offices in Gallatin and Nashville, Tennessee. We are dedicated to providing client-centered, professional legal services that are individualized through one-on-one consultations. We delight in empowering our clients and community through education and providing specialized resources. Our integrity-driven team will help you protect your legacy while delivering outstanding quality at a reasonable cost. Your Legacy Is Our Priority™

Jake Mason, J.D., LL.M. (Elder Law & Estate Planning), CELA, EPLS, is the Owner of Mason & Associates Law Firm in Gallatin, Tennessee. He is Certified as an Elder Law Attorney with the National Elder Law Foundation, is board-certified in Estate Planning and Probate by The Estate Law Specialist Board, Inc., of the National Association of Estate Planners & Councils, is accredited by the United States Department of Veterans Affairs, and is licensed in Kentucky and Tennessee. Mason is the only attorney in Tennessee or Kentucky with Board-Certifications in both Elder Law & Estate Planning. Contact us to schedule a consultation via phone, in-office, or video conference at or Gallatin (615) 989-7054 | Nashville (615) 619-2791.

bottom of page